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Contact Pockit Customer Service

How to Reach a Person at Pockit

Verified Contact Information

Customer Service:

  • +44 203 322 9170
    This number is currently not in service
Send Message

Customer Service:

help@pockit.com

Legal:

privacy@pockit.com
Privacy Inquiries

Media:

press@pockit.com
Press Inquiries
partners@pockit.com
Partnership

Pockit Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Pockit Phone Number
+44 203 322 9170
Average Hold Time
Less than 1 minute
Most Popular Pockit Email Address
help@pockit.com
Pockit Live Agent Availability
35% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
Pockit Customer Service Rating
3.1 out of 5
View full overview

How to Contact Pockit?

Pockit customer service phone number is 44 203 322 9170. The company encourages clients to turn to the other Pockit contact methods to receive assistance. The telephone number provides you with the ability to speak with the customer care department. The specific of the company involves written communication more as the bank details are better for perceiving in the formal type.

Pockit email is help@pockit.com. This is the mailing address which you can turn to know about the required services or solve the problem you have. The Pockit customer service operates the mailing box within working hours Monday through Sunday from 9 a.m. to 5 p.m. EST.
The other mailing address for partnership issues is partners@pockit.com. Privacy inquiries you can send to the privacy@pockit.com. For questions related to the press, send them to press@pockit.com. This communication method allows clients to draft the letter in the free format, provide a detailed description of the problem, and send the attached files to show the core of the problem.

Pockit address of the head office is 45 Salisbury Rd., Ste 19 Cardiff, Wales CF24 4AB United Kingdom. The services of the company are not related to the office's representations around the world. The location of the Pockit headquarters you can use as a mailing to send messages and correspondence to the leading specialists. You can turn to the key managers with claims, complaints, and other relevant experience with the company.

Pockit live chat is available on the platform within the operation time Monday through Friday from 9 a.m. to 5 p.m. EST. The online chat generates rapid responses in a few clicks. To start the chat, you can click on it and start typing questions.

PissedConsumer Club

Contact Information

Pockit Website:

Pockit Help Center:

Corporate Office Address:

Pockit Ltd.
45 Salisbury Rd., Ste 19
Chepstow, Wales CF24 4AB
United Kingdom

Other Info (opening hours):

Pockit App Chat Hours:

Monday - Friday: 9:00am - 5:00pm


Email Support Hours:

Monday - Sunday: 9:00am - 5:00pm


Complaints Address:

P.O. Box 1379

Newcastle, Upon Tyne

NE99 5FG

More contact details

How Customers Rate Pockit Support?

3.1 / 5
Needs improvement

Based on 13.2K calls to Pockit customer support through PissedConsumer.com and 36 survey responses.

Total Calls
13.2K
Issues Resolved
10%

Why Customers Call Pockit?

Top Reasons of Customers Calls

  • Account 36%
  • Customer Inquiries & Issues 20%
  • Cards 14%
  • Payments and Charges 11%
  • Request for Information 8%
  • Product/ Service 4%
  • Return/ Replace 3%
  • Shipping and Delivery 1%
  • Activation/ Cancellation <1%
  • Refund <1%
  • Employment <1%
  • Staff <1%
  • Website/ Application <1%

Account

36%
  • "Why can't I login to my bank could you please me.I 778082****"
  • "Restricted account"
  • "Reason for taking so long verifying documents"

Customer Inquiries & Issues

20%
  • "Acocunt"
  • "Hagjdabsh"
  • "Answer"

Cards

14%
  • "Card suspended"
  • "No card"
  • "Card isage"

Payments and Charges

11%
  • "Declined payment"
  • "Music payment from my account it shows transfer in and straight away out but I did not transfer money out to anyone"
  • "Fraudulent activity on my account"

Request for Information

8%
  • "Enquiry"
  • "To talk about upgrading my account"
  • "Update phone number to log in to my account"

Product/ Service

4%
  • "Can't access my money"
  • "I can't access my money"
  • "Switch system from Nationwide"

Return/ Replace

3%
  • "I've changed my phone number"
  • "Change of phone number"
  • "I need to change my number because I couldn't login"

Shipping and Delivery

1%
  • "I have not received my new card ending 0935"
  • "Someone send me some money and I didn't receive"
  • "Funds not received"

Activation/ Cancellation

<1%
  • "Cancel my account and card"
  • "To cancel some payment"
  • "I want to activate my account"

Refund

<1%
  • "Uber Eats/PayPal refund"
  • "To send my money back into my account"
  • "Need my money back"

Employment

<1%
  • "Incoming Wages"
  • "My wages are declined"
  • "My wagestream Streaming account keeps getting delcined"

Staff

<1%
  • "I need to call the customs service"
  • "Customer service"
  • "Money to be sent back to sender as I am not happy with this service"

Website/ Application

<1%
  • "l want my app yo work and also it has been four months now and its not working"
  • "App not working can't access money"
  • "App not working affecting card"

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